Privacy Policy
This Privacy Policy describes how RV TEXTILES ("RV Textiles", "we", "our", or "us") collects, uses, discloses, retains, and protects information about you when you visit our website rvtxtiles.com, contact us, place an order, or use any application we publish on the Google Play Store or other digital platforms (collectively, the "Services"). By using our Services, you agree to the practices described in this Policy.
1. Who we are
RV TEXTILES is a textile manufacturer and fabric atelier based in Pakistan. Our registered address is:
RV TEXTILES
Kot Lakhpat Industrial Estate
Lahore, 54000, Pakistan
Telephone: +92 322 517 8642
For privacy questions, please use the contact details above and address your message to "Privacy Officer, RV Textiles".
2. Information we collect
2.1 Information you provide directly
- Contact information: name, email address, telephone number, company or studio name, country, and shipping address when you submit an enquiry, request a sample, or place an order.
- Order & commission information: fabric briefs, design references, files you upload, color preferences, meterage requirements, and project notes.
- Communications: messages, emails, and phone notes exchanged with our team.
2.2 Information collected automatically
- Device & usage information: IP address, device type, operating system, browser type and version, screen size, language, referring URL, pages visited, and the date/time of your visit.
- Cookies & similar technologies: small data files used to remember preferences, measure performance, and improve the Services. You can disable cookies in your browser at any time.
- Mobile application data (if you use a published RV Textiles app on Google Play): app version, crash logs, anonymous usage statistics, device identifiers and language, used solely to operate, secure and improve the app.
2.3 Information we do not collect
We do not knowingly collect contacts, SMS, photos/media outside of files you choose to upload, precise location, microphone or camera streams, financial account credentials, or health data. We do not collect personal information from children under the age of 13.
3. How we use information
We use the information we collect to:
- Respond to your enquiries, prepare quotations, and produce fabric samples or commissioned orders;
- Communicate with you about orders, shipments, invoices, and after-sales support;
- Operate, maintain, secure, and improve our website and any mobile applications;
- Detect, prevent, and address technical issues, fraud, or unauthorized activity;
- Comply with applicable laws, customs, and export-control requirements;
- Send service-related notices and, where you have opted in, occasional updates about new collections.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects.
4. Legal bases for processing
Where applicable law (such as the EU/UK GDPR) requires a legal basis, we rely on: (a) your consent — for marketing communications and non-essential cookies; (b) performance of a contract — to fulfil orders, samples and commissions; (c) legitimate interests — to operate, secure and improve our Services; and (d) legal obligation — for tax, customs, and export-related record keeping.
5. How we share information
We do not sell your personal information. We share information only as follows:
- Service providers — hosting, email, analytics, courier and freight partners, payment processors, who are bound by confidentiality obligations and may only use information to perform services for us.
- Logistics & customs — shipping carriers and customs authorities, where required to deliver an international order.
- Professional advisors — accountants, lawyers, and auditors under duties of confidentiality.
- Legal & safety — government authorities or other parties where required by law, court order, or to protect rights, property and safety.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
6. International data transfers
Because RV Textiles serves designers and houses in many countries, your information may be transferred to, stored in, or processed in jurisdictions outside your own, including Pakistan. Where required, we put in place appropriate safeguards such as standard contractual clauses to protect transferred information.
7. Cookies & analytics
We use a small number of cookies to remember preferences (e.g. language) and to understand aggregate site traffic. Analytics tools may set cookies that report which pages are popular. You can clear or block cookies in your browser settings; doing so may affect site functionality. We honor "Do Not Track" signals where technically feasible.
8. Data retention
We retain personal information only for as long as is necessary for the purposes described in this Policy, or as required to comply with our legal, tax, accounting and export-control obligations. Order records are typically retained for up to seven (7) years; enquiries that do not result in an order are typically deleted within 24 months.
9. Security
We use reasonable administrative, technical and physical safeguards designed to protect your information, including TLS encryption in transit, restricted access on a need-to-know basis, and secure backups. No method of transmission over the Internet is 100% secure; we therefore cannot guarantee absolute security.
10. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your information ("right to erasure");
- Object to or restrict certain processing;
- Withdraw consent at any time, where processing is based on consent;
- Request portability of your information;
- Lodge a complaint with a data-protection authority.
To exercise any of these rights, please contact us using the details in Section 1. We will respond within a reasonable timeframe and, in any event, within the period required by applicable law.
11. Children's privacy
Our Services are not directed to children under 13 years of age (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Google Play applications
If you install an RV Textiles application from Google Play, the following additional terms apply:
- We collect only the data categories disclosed in our Google Play Data Safety section, and we use it only for the purposes disclosed there.
- Data is encrypted in transit using industry-standard TLS.
- You may request deletion of your account and associated data at any time by contacting us at +92 322 517 8642 or via the in-app "Delete account" option, where available.
- We do not share your data with third parties for advertising, and we do not sell user data.
- We commit to following Google Play's User Data, Permissions, Families (where applicable), and Developer Distribution Agreement policies.
- Any change in data-handling practices will be reflected in this Policy and in the Google Play Data Safety form before the change takes effect.
13. Third-party links
Our Services may contain links to third-party websites we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will indicate when changes were made. Material changes will be highlighted on the website and, where appropriate, communicated via email or in-app notice.
15. Contact us
For any questions, requests, or complaints relating to this Privacy Policy or our data practices, please contact:
Privacy Officer — RV TEXTILES
Kot Lakhpat Industrial Estate
Lahore, 54000, Pakistan
Telephone: +92 322 517 8642